How do I cancel, exchange or return an item?

At Sanitaclogs.dk, we fully understand that you may have received an item that does not fit or meet expectations.

If you wish to return an item, simply click on this link and fill out the form with your contact information and describe which item you wish to return.

Important information about the right of return:

• The item must be unused with hangtag/tag. Place the shoes neatly back in the box you received them in, so we receive the item back in the same condition as you received it.
• Shoes must be packed in a box or thick shipping bag, on which a return label is attached. It is your responsibility to send the package safely, remember to receive a receipt upon sending. This is your insurance if the shipment gets lost.

If the item is not packaged properly or appears used, you will be denied a return. You will then be given the choice of paying for return shipping or having the item discarded. .

Costs of return

You must pay the costs of returning the item yourself. If you use our GLS return label, we will deduct DKK 69 from your return amount.

Important: Using our return label is completely optional. You can always choose to send the return package with another shipping company if it suits you better or is cheaper. You are free to choose to send the return in the way that works best for you. However, it is important that the return is sent to our logistics center

Sanita A/S, Hammershusvej 14, 7400 Herning and not to parcel shops.

NOTE: Once the item has been returned and approved, the purchase price will be refunded to your account within 14 working days and from there it may take 2-8 banking days before you can see the money in your account.